Where postage is requried, we will dispatch most orders through Australia Post. All postage is tracked and all orders are processed within 3-5 working days of confirmed order, then sent via Australia Post Standard Delivery. All orders are tracked, and the tracking number will be provided to you via email once your order is dispatched.
Express delivery and delivery via couriers (such as Sendle, TNT, Geelong Express, Couriers Please, etc) is available on request.
Very rarely, Australia Post or your couriers may misplace items sent through their system. If your order does not arrive, please contact us direct to discuss your options. Generally, we will provide you with proof of posting, along with a tracking number. We will also contact Australia Post or your courier on your behalf to assist in locating the item for you. Please note that Print’em cannot be held responsible for Australia Post or external courier services.
Premier Signage is focused on providing quality products and a first class service. If for any reason you are not happy with your order, please email us via our contact page, or call us on 03 9435 3666. As all products are custom printed, and totally unique to you – we are unable to offer refunds due to a change of mind. PRemier Signage is unable to accept returns for the following reasons
However, if the products are defective – we are happy to replace your product. Replacements must be for the same product and image. Defective products include, but are not limited to:
Additional warranty for stickers / decals
All defective products must be returned within 7 days of receipt to Premier Signage, PO Box 165 Watsonia Vic 3087 for evaluation before any replacements are authorised.
If, for any reason, you wish to cancel your order, please contact us as soon as possible. If we have not begun the production of your product, we will happily cancel your order and refund any money paid. However, once we have begun printing your product, we are unable to re-use the product again. As such, you may not cancel any order or part of any order where we have already begun the print process.
If your product is dispatched by Australia Post or a courier service, you should allow up to 10 working days for your order to be shipped to your requested delivery address by mail. We cannot accept responsibility for Australia Post, couriers or other third parties deliveries. Delayed delivery is not a basis for cancellation of the order or a request for compensation. Please refer to Limitation of Liability.
In order to upload or send us any image or design you must have the full rights to it. If you are unsure or have any doubts, please confirm your ownership or seek permission from the copyright owner. When you use or order any design, you are agreeing to the following terms:
Copyright Claims – We respect the intellectual property rights of others. In the event that we receive a written complaint alleging copyright infringement by a customer, we will refer the complaint to the customer concerned. It is the customer’s responsibility to resolve any such complaint.
Premier Signage reserves the right to refuse to print any products that are not PG rated or are considered offensive. Please do not ask us to print any photos or images you are not prepared to show your mother! If you have doubts about this clause, please defer to not asking us to print or manufacture your product.
Premier Signage is committed to protecting your privacy. Any personal details you have submitted will be used only to process and fulfill your order and notify you of your order status. Should you wish to receive updates regarding promotions or new products and services offered by Premier Signage, you will need to subscribe to our newsletters separately.
Your personal details will not be released to any other parties or used for any other purposes.
Premier Signage wants to ensure that you can purchase your products with complete confidence online. We do not store any of your personal details online, including credit card details. We offer the following payment options.
This statement is not intended to exclude or limit any rights which you may have under the Commonwealth Trade Practices Act or equivalent State Laws. To the extent permitted by law, the service and all products and services provided by us are provided “as is” with no warranties whatsoever and all express, implied and statutory warranties including the warranties of merchantability and fitness for a particular purpose are expressly disclaimed.
Your accessing or use of www.premiersigns.com.au (the services) is at your own risk. This service is not warranted to be error free or uninterrupted. We disclaim any warranties for the security, reliability, timeliness and performance of the service. Neither we nor any other person involved in the creation, provision or maintenance of the service shall be responsible for interruption of the service, linkage to any third party sites, damage to your computer, damage to other property or loss of data resulting from your access to or use of this service.
In the event of any loss, damage or mishandling of your products or images by us, our affiliates, agents or employees, even where due to negligence or other fault or if unauthorised access is gained or misuse of an image is made by any third party, our liability shall be limited, at our option, to reprinting the product for you or refund of any monies paid by you to us. This is your exclusive remedy for any loss, damage or mishandling. Except as expressly provided in the immediately preceding paragraph to the fullest extent allowed by the law neither we, nor any other person involved in the creation, provision or maintenance of the service, shall be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of this service
These policies and any agreements shall be governed by the laws of the State of Victoria, Australia and the parties submit to the jurisdiction of the Courts of Victoria, Australia.
If any court of competent jurisdiction finds any provision or part thereof of this agreement to be illegal, invalid or unenforceable that provision or part thereof shall be severed from this agreement and the remaining terms and provisions of this agreement shall remain in force and constitute the agreement between us.